The response letter

[ailbhe]

[Note: my name and address are poorly typed - no capitalisation on my surname or the town!]

Dear Ms Leamy

Thank you for your letter dated 19 March which was passed to me today.

Unfortunately you are out of time to make a complaint under the NHS Complaints Procedure as the NHS can only investigate complaints that are either made within 6 months of the event or within 6 months of you realising that you have something to complain about, as long as that is not more than 12 months after the event itself.

However I have asked [name] in the Maternity Department to look into this and respond to you directly.

Thank you for bringing your concerns to my attention.

Yours sincerely,

[name]
Deputy Chief Executive

Comments

[pariyal.livejournal.com]

Grr! But at least they're passing it on.

[thereyougothen.livejournal.com]

well, they need to let you know under which other complaints procedure yu can make your complaint.

PTSD doesn't take account of deadlines, and therefore you don't have to either.

[juliansinger.livejournal.com]

Huh.

Well, glad you wrote it, in any case. And at least they passed it on. (Probably they wouldn't, in America.)

[barakta]

Sadly medical secretaries aren't what they once were, so it is all outsourced and agency employees who don't care. Which is a shame, because a good medical secretary forms the backbone of the department they are in.

[buzzy-bee.livejournal.com]

You are not, yet, out of time to issue proceedings against them and perhaps a solicitors letter might give them a nudge.