A response from the shop with the bad "accessible" lift

[ailbhe]

I quote:

Thank you for your email dated 13th May 2010, regarding the Reading Lift.

Customer Satisfaction is an area that we pride ourselves in. I would like to apologise for the way in which you feel our store was presented.

I would like to reassure you that I have passed your concerns on to our Maintenance Manager, in order for your concerns to be investigated.

Please accept my sincere apologies for any inconvenience this matter may have caused you, and I sincerely hope you will continue to be a valued customer of The Range.

I have emailed back to say that if they let me know when I can get access to their shop, I would love to come and be a customer.

Comments

[pauamma]

accessibility_fail

[tasseltip.livejournal.com]

*shakes head at weasel-talk*

I wonder if you'll hear from the maintenance manager?