As I said last night, we have a joint account with smile. There are real people available on the phone, if need be.
It is easy to log in. I've never needed to download statements; I just keep a printout. Statements are available online for a year. I suppose you could screen dump, I dunno.
Email queries are dealt with quickly and politely. I have my account linked with online savings, so it is easy to transfer money. I can pay into any account with sort code and account number.
in short, I'm pleased with smile